Your Thoughts

We work hard to give our customers what they want are continually striving to improve our service. If you have any comments about what we do or don't do, please drop us a line. We welcome all suggestions and will respond to emails within 72 hours.

Past Comments...

Your Comment “Hi, We have recently spent a couple of days away in the Cotswolds and while we were in Moreton in Marsh we went into the Budgens supermarket. Now we have Budgens in the area in which we live south of London but NOTHING like this Budgens! the shop was beautifully laid out as were the dsplays of goods, the range of products and quality were superb; for instance we bought a pork joint which we ate on returning home that same evening and it was superb. On leaving the shop I remarked to my wife that I had never been in a Budgens like that to which she replied, 'nor me, I thought that I was in a Waitrose!' so praise indeed. is there a way that you can pass these comments on to the shop's manager and staff please. regards Bernard Mills” Our Reply THank you so much for your kind words, hope you are able to visit us again soon! Your Comment “Yesterday I bought a pack of Elegance Vine Ripened Tomatoes from my local Budgens store in Moreton-in-Marsh and subsequently noted that they were the SuperValu brand. rn rnI have noted in the past that you have occasionally sold other SuperValu items which has interested me as my daughter lives in County Dublin and her local supermarket is one of many SuperValu stores throughout the Irish Republic. rn rnOn reading the label more closely I saw that the country of origin was England, and I am writing to enquire if the tomatoes are really shipped from England to Ireland, packed in Cork and then shipped back to England for sale!rn rnIt would seem that Budgens now has a formal partnership-type arrangement with SuperValu as the label states 'SuperValu from Budgens' which is presumably because they offer good value for money; quite surprising as they are considered to be comparatively expensive in Ireland.rn” Our Reply It is great that you have noticed our new ‘own label’ produce in our stores. I will give you a little more detail around Warner’s Budgens and SuperValu, and how we work together, which I hope will explain things a little more.

All Budgens stores are independently owned, in our case, the owner is Guy Warner. The agreement he has with Budgens is that he will buy the majority of products through them, with a smaller percentage allowing him to source local products. This business model is also used in Ireland, with SuperValu and Centra stores being independently owned, and the owner buying products from SuperValu. The owner of both the SuperValu and Budgens brands is Musgrave. They recently took the decision to introduce SuperValu as the own label brand throughout all of the stores, meaning increased buying power, and therefore more value for money for our customers.

To answer your question – no, products aren’t grown in England, then sent to Ireland and then sent back here…. Now that the SuperValu brand has been introduced here, products are sourced and packed for Budgens in the UK.

You will begin to notice more advertising in-store about the SuperValu brand – with regards to cost, by switching to the SuperValu own label, you should save on average 20% on leading brands.

I hope this is of some help, and if you have any further questions – please do not hesitate to ask.
Your Comment “ I like your fantastic web site. Just what I was searching for! Best regards” Our Reply Your Comment “The Taste Club is a wonderful idea. Although I have moved from Moreton, I still return to shop at Warner's Budgens. The main reason is that you support local suppliers. I have recommended you to 2 friends recently. ” Our Reply Thanks for your kind words. It is great to hear you are still shopping with us! Your Comment “Just bobbed in to Budgens to try and get a couple of batteries which had gone flat just as we wanted to use the gizmo's...... 6.30 pm Sat night. Budgens didn't stock them, and Darren, assistant manager, apologised.... Thought we had to wait until tomorrow, but no, Darren saved the day - he managed to find a battery of the right spec from somewhere, came out while we were at the till, and gave us the battery....... Fantastic customer service, which I wouldn't have got at Tesco.... Won't be long before you make Manager at that rate, Darren! Thanks” Our Reply Thanks so much for your email, great to hear you got fantastic customer service, will pass your comments onto Darren!! Your Comment “Myself and a group of friends were visiting Moreton in Marsh at the weekend, and just felt that we had to tell you how much we enjoyed shopping at your store. The range of wonderful fresh foods with the highlighted "local" specials was inspiring, and we called in again on our way home on Monday morning. Keep up the good work !” Our Reply Thank you so much for your lovely email, and for taking the time to write. So pleased that you liked our store, I will make sure your comments are passed onto the store team. Hope you are able to visit us again soon. Your Comment “lovely website, the hampers idea is superb. also the special occasion cakes look delightful!” Our Reply Thank you for your kind comments, glad you like our website. Your Comment “Although we live in the far eastern part of Buckinghamshire we are regular visitors to Broadway, we even got married there! We LOVE Budgens, and my husband always makes sure he buys his sandwich and fruit for Monday lunch when we visit at the weekend. He can sit at his desk and dream of the Cotswolds! The store is so clean, the staff so cheerful and helpful, and many of the goods so unusual that it makes shopping a real pleasure. We really appreciate that you concentrate on lovely food and drink, and don't stuff the shop full to overflowing with stepladders, TV's etc. We love it all so much that we joined the Taste Club, and yes we do spend our vouchers! We would love to attend some of the special events, but midweek is out of the question as we do still work. But we are planning to retire to Broadway and then we will visit even more regularly. Long may Warner's Budgens continue! ” Our Reply "What a lovely email to read on a Friday afternoon! Thank you so much for taking the time to get in touch, and for your fantastic comments. It is great to hear that even visitors to Broadway are making use of Taste Club!!

I will make sure that your comments are passed onto the Broadway team as they will be really pleased to hear what you say.

Look forward to you shopping with us again soon! Your Comment “I was staying at Sutton-under-Brailes, and my friend asked me to go to Moreton, where she shops. I bought 3 bottles of impressive reduced wine, and biscuits. Putting two bottles in the bag, was not very clever, but the bottles crashed on to the floor, to my horror.
Within two minutes, a lady, Geri, appeared, and a young man to clear the wine and glass off the floor. The young man was who looking after me was most courteous, and said, 'don't be upset, it will all be cleared up and I will get more wine!'
I cannot tell you how extremely grateful I was; and still am, and will look a Warner's Budgens store as near to London, as possible!
I have lived in several countries being Irish, but never I encountered such wonderful helpfulness, and kindness from the super staff members I met. Please convey my warmest thanks and good wishes to them on my behalf. It was a lesson to copy in every store. Thank you all once more. ” Our Reply Thanks very much for taking the time to get in touch. I am glad that our team were able to give such great service. I will make sure your comments are passed on. Your Comment “I note, with pleasure, that you are stocking the Wessex Mill range of flours and have several of these in the Broadway store just now. The WM French white bread flour is one which we have used regularly for some years; might you be able to stock that?” Our Reply Thanks very much for your email. I have checked at the store, and asked the Grocery Manager to order the French white bread flour in next time they do an order. So please check the shelves in a couple of weeks time and we should have it in stock for you.

Your Comment “Most important information? When are you open? Not immediately obvious on you web site. I must find another store then!” Our Reply Thanks for your email. Our opening hours can be found with the details for each store, at the following link:

http://www.warnersbudgens.co.uk/supermarket-locator.php

I will pass your feedback onto our website creator.

Regards
Lucy Worrall
Warner's Budgens Your Comment “On Friday 10th June, James Johnson who works at your Bidford store was so kind and helpful to me. I had hurt my hand and it was bandaged up and I was unable to drive my car. I came into the store and asked if you still did a home delivery service and if there is a minimum limit I had to spend etc. James said there was, but also asked if I lived in the village, so because I live locally he said he would waiver the charge this time as he could see I could not carry my shopping home.

I have to say that he was very kind and thoughtful. As it happened when I was paying for my shopping a customer behind me offered to take me home so I did not need to use your home delivery services. But I must say James is a credit to your Bidford store.

Kind regards
Elizabeth” Our Reply Thank you so much for your email, it is great to hear such positive feedback about one of our team. I will make sure your message is passed onto him, many thanks for taking the time to contact us.

Your Comment “I've lived in Moreton-in-marsh for several years now and I really value the Budgens supermarket. I am however confused to the stocking of fruit and vegetables. For a supermarket that prides itself on local produce is it really necessary to stock apples from Chile, Argentina and New Zealand? I know now is hardly peak time for UK apples, but you continue to stock varieties from France and Germany, which hardly have a radically different climate. British pears can be bought, but not apples which I find odd.

It's not just apples though, as you were stocking British tomatoes a few weeks back, but now only Dutch and Spanish varieties are available and if you want a whole British cucumber then you have to buy two halves!

I can see a lot of good work has gone into stocking local produce, which I support, but it sends mixed messages when you stock food from about as far as you can possibly travel when other alternatives are much closer. Especially when you consider we are on the doorstep of Evesham Vale.

Otherwise an excellent store that I will continue to support!
” Our Reply Thank you for your email and taking the time to get in touch.

As you know we do stock British products where we can throughout the year and endeavor to support local producers wherever possible. I have been in touch with Hayles Fruit Farm who supply all our locally grown apples/pears and their apples will be available in August and pears in September. We are, however, currently selling their strawberries and asparagus.

With regards to the tomatoes and cucumbers, we like to stock class 1 produce, so where the quality is not quite consistent enough or the volume of stock is not available, we have to stock products from elsewhere. I was assured by the Store Manager in Moreton this morning, however, that the tomatoes are now British and this will continue throughout the summer.

Thank you for your kinds words about the store, I have passed them onto the team.


Kind Regards

Lucy Worrall
Warner's Budgens
Your Comment “Can you tell me when you are open over the royal wedding and bank holiday weekend? ” Our Reply All our stores are open as normal over the weekend. We are staying open throughout the Royal Wedding, and also open our normal hours on Bank Holiday Monday.

Moreton in Marsh and Bidford on Avon - Monday to Saturday 8am until 10pm, Sunday 10am until 4pm
Broadway - Monday to Sunday 8am until 9pm
Quedgeley - Monday to Saturday 6.30am until 11pm, Sunday 7am until 10.30pm
Tewkesbury - Monday to Saturday 6.30am until 9pm, Sunday 7am until 9pm Your Comment “I recently visited your Moreton in Marsh store for the first time, twice in the same day,having passed many times previously. The first visit was early in the morning and I have to say that the first thing that struck us was the cleanliness of the store. the second visit was in the early evening when again, the store and the toilets etc were still immaculate!!!
We did a bit of shopping on the second visit, (the first was to buy a coffee - great idea by the way). The choice of stock, the deli, the bread counter etc was really impressive. The level of stock was good, the choice good, the prices excellent.
Never before have we been so impressed with a supermarket, certainly never to the extent where I feel that whoever is at the top of your organisation should be told. We even noticed a member of staff helping a lady to her car with her shopping as it was heavy and awkward.
You have got this store just right, what a pleasure. You and your staff should be very proud of your acheivements. Well done!!!
” Our Reply Thank you so much for taking the time to get in touch, and it is great to receive such great feedback about one of our stores. I am so pleased you liked what we do. I have passed your email onto Guy Warner, the owner and he asked me to pass on his thanks to you.

I have also passed your email onto the store team who were really pleased to receive such great feedback.

We look forward to seeing you again soon.
Your Comment “Me and my wife have been living in Evesham for about 4 months and when passing through Moreton a couple of days ago, thought we would have a look around your store there. I must say the store is very well presented and organised and your collection of local products and offers is extraordinary. Since we have moved to the Cotswolds we have only shopped in our local Tesco, and the difference in custom is huge. Your staff are assets to your business; during our time there, we spoke to 4 members of staff, two had name badges on (Janette and Carl) and a young lady who served us behind the delicatessan with short blonde hair. The girl who served us at the checkout had shoulder length brown hair and was relatively short. All 4 members were very helpful and knew a lot about the products on the shelves. The young lady who served us was very friendly and happy to tell us about Taste Club and the 2 buy 1 get 1 free offers we missed. Me and my wife will definitely be shopping at Warners more often now. Please congratulate yourself and your employees on the excellent job they are doing and we will be seeing you very soon indeed. ” Our Reply Thank you so much for your kind comments, and for taking the time to get in touch. We hope you continue to enjoy shopping with us. Your Comment “To cap off a particularly difficult week... hubby in hospital, general chaos I foolishly locked myself out of my car with all possessions, phone, keys, cash etc in the car on your Moreton in Marsh store car park. I was ably assisted by the wonderful Christine..who not only stopped me having a fully blown breakdown...not without a few tears..but exhausted all possible angles to try and find someone to get me back in. There was no compuncation in helping me and she went above and beyond the call of duty to enable me to get on my way. Many many thanks Christine for your clear thinking, caring assistance which sorted what I thought was an insurmountable problem...if you have an employee of the month I think Christine is definitely a first rate candidate.” Our Reply Thank you so much for taking the time to write to us. What fantastic feedback about one of our Assistant Managers, thank you. I am so glad she was able to help you. I have made sure Christine and all the team in Moreton have seen your message. Your Comment “Could you remove the gating near the entrance near the path leading down to the park at your Moreton store, it looks dirty.” Our Reply Thank you for your comments. The gate you refer to isn't actually on our property so we're unable to remove it. We did make an effort to when we refurbished the site in 2007, but unfortunately to no avail. Your Comment “A bit late I know, but we'd just like to say a big thank you to all the management and staff at Bidford for the sterling work in keeping the car park clear of snow and ice over the Christmas and New Year period, and also for keeping the store fully stocked during this time. Whenever we came in we could always find what we were looking for (including a few late Christmas presents!), so once again thank you very much for all the hard work - it really is appreciated.” Our Reply Thank you very much for your kind words, and for taking the time to write to us. I will make sure that your comments are passed onto the store team. Your Comment “To Mick and Damien, and everyone else who was so kind and supportive to me!
I had been quite ill for 2 days when I got the dreaded call from Tesco to tell me they wouldn't be delivering my weekly shopping.
I struggled out of bed and down to Budgens desperately hoping that
a) you would have some food
b) you would be able to deliver it as we still can't get the car out of our close.
Mick and Damien were both fabulous help and I am truely truely grateful - thank you all so much!
” Our Reply Thank you for your email. I am really glad we were able to help you, and that you were pleased with the service! Hope that you are feeling better now. Your Comment “I would like to thank Guy and his team for the tremendous work done to keep the store up and running over the Christmas under severe weather conditions. I always prefer to shop here than Tesco's. Keep it up, especially the support of local grown food. Thank you and good wishes for 2011. ” Our Reply Thank you very much for getting in touch. We had a bit of a challenge on our hands keeping the store going, but I am pleased to say we managed it, and it is great to receive your comments. It make it all worthwhile. Happy New Year! Your Comment “I would like to say how much your customers appreciate all the hard work you and your staff did in the run up to Christmas. Every morning when we arrived to buy our paper your staff were hard at work with shovels and salt to make the paths safe for us. Later in the days, doing normal shopping we found our normal Budgens more like Harrods in the January sales! However, you counter staff coped with their usual cheeriness, they are to be congratulated. Let us hope that some of these extra customers will realise what they are missing in Moreton and become regular shoppers.
Happy New Year!
” Our Reply Thank you so much for getting in touch. Your words mean a lot, and I have ensured that they are passed onto the team. Happy New Year to you too. Your Comment “ Would you tell your team at Moreton they are the best supermarket I have ever bought from. Polite, always helpful and with a smile which make my day. They a real credit to you.
” Our Reply Thank you for your kind comments. I have passed them onto the team at Moreton Your Comment “Just to say what a wonderful lunch was put on by The Churchill PH in Paxford in conjunction with Budgens. It is always such good value for money and gives funds to the NSPCC so you feel you are enjoying yourself as well as doing a good deed. It was great to see Guy Warner enjoying the occasion together with his staff at Moreton. I use the Taste Club vouchers every month and find them invaluable. Keep up the good work. ” Our Reply Thank you for your kind comments, we thoroughly enjoyed the superb food !!!!!!! A great start to British Food Fortnight Your Comment “Just a quick email to say that I had a wonderful day at the Moreton Country Show yesterday and whilst there visited the two food tents sponsored by Budgens. It was great to meet some of the suppliers of the produce I habitually buy from Budgens stores. A real testiment therefore to Budgens being a truly integral part of the local community. It's great that you sell and celebrate local produce and in turn, people like me feel they are getting fantastic local produce which is easily available. Keep up the good work. I love the ethics behind your business. ” Our Reply Thank you for your comments they are greatly appreciated and make the hard work worth while. We thoroughly enjoyed sharing the day with so many of our local suppliers and thought the Show was a really great event as a whole. Kind Regards, Guy

Your Comment “Hi, there are lots of pot holes in the car park and the zebra crossing needs repainting. Other than that your store is the best store I have ever been too, the amount you support local farmers is great! Well done!” Our Reply Thank you for your comments. We are very proud of our store and will sort out the issues you have raised Your Comment “Dear all, It was the first time I had ever been to Budgens and I was amazed at how much you support British farmers, mainly all the produce was sourced locally and there was a keen interest in the environment. I would like to thank Moreton in Marsh Budgens for helping our farmers in this economically downtime. I hope you expand on this amazing achievement.” Our Reply Thank you for your comments - I will ensure they are passed onto the team Your Comment “I am writing to praise the exceptional customer service that I received from Jack, last Saturday in your Bidford store.He certainly went the extra mile and was extremely helpful and friendly.

This was my first visit since the changes have been made to the Bidford store and I was very impressed with the local produce and with the attractive fruit and veg display on entering the store.

I have eaten 2 of the Cook's frozen meals that I purchased and they were delicious.It would have been so easy to pass them off as my own home cooking! They were nothing like the usual frozen ready meals in supermarkets.

Well done to all concerned” Our Reply Thank you for your kind comments, We are very proud of the changes to the Bidford store and we are very glad that customers like youself are pleased with them to.
Kind regards, Guy Your Comment “Hi, you used to sell Royal Duchy Ginger cordial, following an e mail I sent in asking for it at Moreton In Marsh. But it has vanished again, could you re stock? Or I see on the Royal Duchy web site they now do a PINK ginger cordial, please please please stock this at Moreton as you hve all the other drink range in Royal Duchy. Please reply and let me know
Best Wishes
Ian ” Our Reply Many thanks for your email.
I will look into this with the Store Manager at our Moreton in Marsh store and will let you know.

Regards
Lucy Your Comment “Just received your Autumn newsletter. Very interesting but nowhere does it tell me where you are or how to find you. I'm not sure everyone would have access to the Internet to find out so think you may have lost out a bit with possible new business. Suggest you ensure your address is on future newsletters.” Our Reply Thank you for your email. This is obviously something we have overlooked! We will definitely be including our address in future newsletters! Many thanks for taking the time to write. Kind Regards, Guy Your Comment “I have been using Budgens for a very long time and as a farmers wife I am delighted to see all the local produce you readily sell, as I always buy British food.” Our Reply Thank you for your e-mail. I’m really pleased you enjoy shopping with us and I have passed your comments on to the store team, may I wish you a Happy Christmas.
Kind regards, Guy Your Comment “I should like to make a suggestion. Perhaps it would be an idea to fit some kind of guttering to the canopy at the front of your Moreton store. Often people get more drenched by the run-off when walking under that than the rain itself when walking across the car park.” Our Reply Thank you for your comment-it is a good one! We will look into the gutter issue and get something sorted. Kind Regards Guy